SafeHold Guidelines

To promote trust and accountability, users are expected to provide accurate and up-to-date information when creating and maintaining their accounts.

• All profile information must be truthful and current.
• Users may be required to verify their identity before providing services.
• False, misleading, or fraudulent information is strictly prohibited.
• PetWalking reserves the right to request additional verification documents when necessary.

A safe transfer of responsibility is essential for every booking. Both pet owners and service providers should ensure all necessary information is exchanged before the service begins.

• Confirm the pet's identity before pickup or handover.
• Verify pickup and drop-off locations in advance.
• Review feeding schedules, medications, and special care instructions.
• Ensure emergency contact information is readily available.
• Communicate any concerns before the service starts.

Every pet deserves compassionate and responsible care. Service providers are expected to prioritize the welfare, health, and comfort of pets at all times.

• Treat all pets with kindness, patience, and respect.
• Follow the owner's care instructions accurately.
• Maintain a clean, secure, and pet-friendly environment.
• Provide adequate exercise, hydration, and supervision.
• Never use abusive, harmful, or negligent practices.

Clear communication helps create a positive experience for everyone involved and enables prompt resolution of issues.

• Respond to booking-related communications promptly.
• Provide updates when requested by pet owners.
• Report concerns, incidents, or emergencies immediately.
• Maintain professional and respectful communication at all times.

All users share responsibility for maintaining a secure platform and protecting the wellbeing of pets and community members.

• Follow local animal welfare laws and regulations.
• Respect the privacy, property, and personal information of others.
• Report suspicious, fraudulent, or unsafe activities.
• Take reasonable precautions to prevent accidents or injuries.
• Cooperate with investigations related to safety concerns.

Any injury, illness, lost pet situation, property damage, or safety-related incident should be reported as soon as possible.

• Report all incidents through the platform immediately.
• Timely reporting allows PetWalking to provide assistance and review the situation.
• Take appropriate action when necessary to protect all parties.

Violations of these SafeHold Guidelines may result in corrective actions to protect the PetWalking community.

• Violations may result in warnings, temporary suspension, or permanent account removal.
• Restriction of platform access may be applied when necessary.
• Serious violations may be referred to the appropriate authorities when required by law.